These terms are an agreement between you and Gaintrack LLC (“Gaintrack,” “we” or “us”), which operates KnockReps at knockreps.com. By using KnockReps, you agree to these terms. If you use KnockReps for a company or organization, you agree to them on its behalf and confirm you have the authority to do so. In these terms, “customer” means the organization that set up the team.
1. The service
KnockReps lets canvassers practice door conversations with an AI mock voter built from a team’s campaign materials, and grades those conversations against the team’s rubric. We may improve, change or remove features over time. If we remove a feature your team relies on, we’ll tell you in advance.
2. Accounts and teams
- Give accurate information and keep access to your email account secure, since we send sign-in links there.
- Team owners control who joins their team and what role each member has. Customers are responsible for the activity of their team members.
- Each account is for one person. Don’t share accounts.
3. Plans and payment
- Launch pricing is $399 per month per team, for up to 50 active trainees each month, billed monthly in advance. Taxes are extra where they apply.
- You can cancel at any time. Cancellation takes effect at the end of the current billing month, and we don’t refund partial months unless the law requires it.
- We’ll give at least 30 days’ notice by email before changing your price.
- Each team has a monthly limit on AI usage to keep the service fair and reliable. If your team reaches it, practice pauses until the next month or until we agree on a higher limit.
4. Your content
You own the campaign materials you enter and the practice conversations your team creates. You give us permission to store, process and display that content only as needed to run KnockReps for you, including sending it to our AI provider to generate replies, hints and grades. You confirm you have the right to use the materials you enter. If you send us feedback or suggestions, we may use them without owing you anything.
5. AI-generated content
Mock voter replies, hints, scores and coaching notes are generated by AI. They’re training aids and can be wrong. Check facts against your own approved materials before using them in the field, and don’t use KnockReps scores as the only basis for hiring, firing or pay decisions.
6. Acceptable use
Don’t use KnockReps to:
- enter real voters’ personal information, such as voter file records (mock voters should be fictional);
- create content that falsely appears to come from a real candidate, campaign or official;
- produce false or misleading information about candidates, ballot measures, voting procedures or elections, or discourage anyone from voting;
- send automated messages to voters or officials that hide their AI origin;
- break the law or infringe anyone else’s rights;
- probe, scrape, reverse engineer or overload the service, or get around its limits or security; or
- violate the usage policy of our AI provider, Anthropic, which applies to content processed through KnockReps.
7. Our property
KnockReps, including its software, design and branding, belongs to Gaintrack. These terms give you a right to use the service while your subscription is active, not ownership of it.
8. Ending the service
You can stop using KnockReps at any time. We may suspend or end access for anyone who seriously or repeatedly breaks these terms, or if required by law. Where we reasonably can, we’ll give notice first. After a team’s account ends, the owner can ask for an export of the team’s data within 30 days; after that we delete it as described in our Privacy Policy.
9. Disclaimers
KnockReps is provided “as is” and “as available.” To the extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don’t promise the service will be uninterrupted or error-free, or that it will produce any particular result in the field.
10. Limitation of liability
To the extent the law allows, Gaintrack won’t be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to KnockReps is limited to the amount the customer paid us in the 12 months before the claim arose.
11. Indemnity
Customers agree to defend and indemnify Gaintrack against claims arising from content their team enters or from their team’s breach of these terms.
12. General
These terms are governed by the laws of the state where Gaintrack LLC is organized, without regard to conflict-of-law rules, and disputes will be resolved in the courts located there. If any part of these terms can’t be enforced, the rest still applies. Not enforcing a term isn’t a waiver of it. You may not transfer these terms without our consent; we may transfer them as part of a merger or sale of our business. We may update these terms, and we’ll email team owners at least 30 days before material changes take effect.
Contact
Gaintrack LLC, kendall@knockreps.com